PRIVACY POLICY
Fibreandstitch website is owned by Fibreandstitch, which is a data controller of your personal data. We have adopted this Privacy Policy, which determines how we are processing the information collected by Fibreandstitch, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Fibreandstitch website.
Fibreandstitch is committed to maintaining the trust and confidence of visitors to this website. We want you to know that we are not in the business of selling, renting or trading email lists for marketing purposes. We treat your information as private and confidential and we will not disclose this information to other individuals or companies. We will not distribute your information to be used in mailing lists, surveys, or for any other purpose outside Fibreandstitch. In this privacy policy we’ve provided detailed information on when and why we collect your personal information, how we use it and how we keep it secure. Fibreandstitch may change this policy from time to time by updating this page. This policy is effective from 1/1/26.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via hello@fibreandstitch.com
You have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
How we collect your personal information
Fibreandstitch asks you, the customer to supply various personal information when creating an account, placing an order and while contacting us. This information will be your name, email address, postal address, payment processor and the details of the product that you’re ordering. You may also choose to provide us with additional personal information for a custom order if you contact us directly. We will never ask you for your bank details. We use PayPal and Stripe which are secure payment gateway providers. These payment processors are fully PCI-DSS compliant and your payment information is collected and processed securely. We never see any of the details you enter at checkout except your name and address and the item you have purchased. The third party involved when delivering your order to you is Royal Mail.
How we keep your personal information secure
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Fibreandstitch keeps an electronic and paper record of your order details, name and delivery address. Electronic records are kept on Excel spread sheets which are password protected and not stored on a shared computer. Paper records are stored in a locked filing cabinet. These records are kept for internal record keeping and tax purposes and are destroyed after 2 years.
Controlling your personal information
We do not pass your personal information on to third parties and will only use your information to process your order and keep you updated with progress. We will not use your information for marketing or advertising purposes and you can request the information we hold about you at any time. You may also request it to be deleted or changed. If you would like a copy of the information held, please contact us using the contact us form or by emailing hello@fibreandstitch.com. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
Cookies and Google Analytics
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps to analyse web traffic. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. We use Google Analytics on our website to help improve user experience on the website and continue to supply you with quality products. When someone visits Fibreandstitch we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Contact information
We are committed to safeguarding the privacy of our customers' personal information. Your privacy is incredibly important to us, we realise how precious it is. If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may email hello@fibreandstitch.com or use the contact form.